Subscription Self-Service And Emails
What subscribers can change themselves, and every email they are sent.
Updated
On this page
What Customers Can Do
From their account on your storefront, a subscriber can:
- Skip the next delivery (the date moves on one interval, nothing is charged).
- Pause, and later resume. Resuming never charges on the spot: if the old date has passed, the next future date on the same cadence is used.
- Change flavor, size, quantity or frequency. Changes apply from the next order. A frequency change sets the next date to the last delivery plus the new interval, and never earlier than tomorrow, so a change cannot trigger an instant charge.
- Update the card the subscription uses. This also clears any failed-payment count.
- Cancel. Cancelling is final for that subscription and stops all future charges.
- Subscribe again to a cancelled subscription, at today's price, while the offering is still active and a card is on file. If they are still within the cycle of their last delivery, nothing is charged until the next scheduled date; otherwise, after they confirm, the next order is placed and charged that day.
Address sync. When a customer changes the address on their account, their active and paused subscriptions ship to the new address.
Your storefront renders these account pages using the SDK and storefront API. Staff can also skip, pause, resume or cancel a subscription from the order page in the dashboard.
Emails Customers Receive
All of these are sent automatically:
| When | |
|---|---|
| Checkout with a subscription | Your Subscription Is Set Up (plus the normal order confirmation, which marks subscription lines) |
| Each successful renewal | Order confirmation for that delivery, headed Your Subscription Renewed |
| Paused | Your Subscription Is Paused |
| Resumed | Your Subscription Is Back On |
| Subscribed again after cancelling | You're Subscribed Again |
| First failed payment | Payment Failed: Your Subscription Delivery Is On Hold (with an Update Your Card button) |
| Second failed payment | Your Subscription Has Stopped: Payment Failed Twice (with a Re-Enable button) |
| Next delivery out of stock, 1 to 3 days ahead | Heads Up: Your Next Subscription Delivery Is Out Of Stock |
| Delivery skipped for stock | We Skipped Your Subscription Delivery (No Charge) |
| Offering deactivated | [Store] Has Cancelled Your Subscription |
| Offering reactivated | Your Subscription Is Available Again (an invitation; nothing restarts on its own) |
Shipping emails also mark subscription lines. Subscription emails carry a line telling the customer how to manage or cancel.
Your customer-facing terms are yours. DashForDevs runs the billing, but you are responsible for your own storefront's subscription terms, including automatic renewal disclosures and cancellation practices required where your customers live.