Shipping Notifications
Tracking update emails and delivery confirmations.
Updated
On this page
Overview
When a shipping label is generated or an order is marked as shipped, the customer receives an email with the tracking number and carrier link.
Email Contents
- Order number and items
- Tracking number
- Carrier name (UPS, FedEx, or another carrier connected through ShipStation)
- Direct tracking link
- Estimated delivery date (when available)
Webhook Events
Listen for order.updated with status shipped via webhooks for custom handling.
Next Steps
- Customer Notifications
- Tracking — Package tracking