The encryption model
What is ciphertext, what is plaintext, and why each line sits where it does.
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Encrypted at rest
| Data | Why |
|---|---|
Record data | The vertical's actual content — the default is private. |
| Customer PII | Names, emails, phones; email lookups go through a hash column. |
Platform config | Free-form settings are exactly where a third-party token or webhook secret ends up when someone is in a hurry — so the whole blob is encrypted. |