Your customers

Open General → Customers → All customers. Each customer has a page with their details, addresses, orders, bookings, notes and tags.

#Tags and segments

• Tags are labels you add by hand: "VIP", "Wholesale", "Do not call".
• Segments are saved filters that update themselves, for example "spent over $500 in the last 90 days".

Manage both under Customers → Tags & segments. Use them for discounts, emails and reports.

#Import and export

Customers → Import / export brings customers in from a spreadsheet or another platform, and exports them when you need a copy. Exports are recorded in the log.

#Bans

If someone abuses your store, you can ban an email, phone number or address. Checkout refuses them.

#How customer details are protected

Customer details are the most sensitive data you hold, so they are stored apart from everything else:

• names, emails, phones, birthdays, addresses, notes and survey answers live in a separate vault with its own database and its own encryption keys;
• the vault is not reachable from the internet at all, only from the customers service, and it checks your permissions again on every read;
• every read is recorded by who, when and which fields, never the values;
• searching by email works through a one-way fingerprint, so the email itself is never stored in plain text anywhere.

The rest of the platform (orders, analytics, emails) refers to a customer by an id, not by name.