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Ship an order

Labels, tracking and the states you do not ship to.

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Connect your carrier once

Open Organization → Integrations → Shipping. Connect UPS, FedEx or ShipStation with your own carrier account and choose which one is active. Your carrier credentials are encrypted and are only ever shown masked.

For each connection you can set a default service (for example Ground) and per-state overrides (for example 2-Day to states far away).

States you do not ship to

Under Commerce → Locations, list the states you cannot or will not ship to. Checkout on your site refuses those addresses before the customer pays.

  1. Open Orders → Print labels.

  2. Select the orders to ship.

  3. Check the service and package for each, then buy and print the labels.

  4. Tracking numbers are added to the orders, and the orders move to Shipped.

Health products: a shipping label names a person, an address and sometimes what is inside. For HIPAA organizations, label buying through carriers waits until those carriers have signed a BAA with us. Until then, buy labels in your carrier's own site and add tracking by hand.

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